ACE is where your Hugo years keep working for you. Your history, QA record and skills travel with you, so matched roles reach you before anyone else, a short course can open the next one, and every record you earn carries a code an employer can check without asking you.
Every shift, queue, QA score and skill you built at Hugo stays on your record. When a role fits, one tap says you're interested, and your history is the application.
ACE brings together work, availability, learning and records, the four things that decide whether a good role reaches you or goes to someone else.
Roles matched to your Hugo history, shown with what you already meet and what's missing. Alumni see them first.
Matched to you →A · 02One switch decides if you're on the bench. Add your weekly hours, dates away, and snooze whenever life gets busy.
You set the terms →L · 03Self-paced Hugo courses, most under three hours. Each one issues a badge the talent team can see, and some unlock roles.
Learn into work →R · 04Certificates, badges and verification codes in one place. Employers check them with a code, and nothing is shared until you approve.
Proof on demand →Every role shows the requirements you already meet from your Hugo record, and a direct path to the rest: take the assessment, finish a course, or correct your history.
One tap. Your Hugo history goes with it.
The talent team reviews verified skills and QA, not a CV.
Pay, schedule and contract terms, all in writing.
Either way, you get a message that closes the loop.
You appear in bench searches and job targeting now. Matches and offers can reach you.
Tell ACE when you can work, and the right roles find you. Preferred hours rank you higher, possible hours still count. Tap the grid to try it.
Self-paced courses built from how Hugo actually works. Most take under three hours, each issues a badge the talent team can see, and some unlock roles directly.
From agent to analyst: sampling, rubric design, calibration, and giving feedback that changes behaviour. Once a two-day hub course, now self-paced with a badge at the end.
I did it over two evenings and had an offer the following week.An alumna in Nairobi
Labelling for machine learning: guidelines, edge cases, inter-annotator agreement, and rating model conversations.
How to read a platform policy, apply it consistently, and document a decision that survives appeal.
The Hugo way of handling a queue: tone, first-contact resolution, macros, and how QA scores a ticket.
Equipment, security, time tracking and communication norms for remote engagements.
Everything Hugo can confirm about you, in one place. Each record carries a code an employer can check without asking you, and you decide what they see.
Seats open, who's interested, what needs a decision. Filter the bench by hub, domain and availability, see when people can actually work, and fill roles with people Hugo has already seen perform.
No. Pressing "I'm interested" is your application, and your Hugo history goes with it. The talent team sees your verified skills, QA record and availability instead of a CV.
Request a correction from your profile. Once it's approved, your eligibility for every role is re-checked automatically.
Only what you approve: dates, role and hub. QA scores, exit reason and pay are never shared, and every check is listed on your Records page with the date.
No. Set yourself to "Not available" and you're hidden from searches but keep your profile, records and notices. Or snooze notifications and stay in searches. Switch back anytime.
You'll always hear. Every "not selected" comes with a message that closes the loop, and similar roles come back most quarters. Keep your availability current and you'll hear first.
Activate your ACE invitation, confirm your history, and set your availability. Matched work starts showing up right away.
Invitation only · Hugo alumni & candidates · Nothing shared without you
